I make things clear.
I help shape, document, market, and support APIs and other technical products. My goal is to showcase APIs, promote their adoption, and channel market feedback into the development process.
API Ambassador | Sr Content Designer
September 2017-Present: Washington, D.C.
Developer Zone Product Owner
August 2015-September 2017: Reston, Va
Lead Technical Writer
2015: Reston, Va
Contract Technical Writer
2013-2015: D.C. Metro Area
SDK Technical Writer
2010-2013: Tyson's Corner, Va
Tyco Fire & Security
2007-2008: Germantown, Md
Between college and technical writing, I worked as a youth minister and then attended seminary at Mt St Mary’s University. I started a second career, this time as a technical writer, after leaving the seminary. My technical writing career started over a jelly doughnut. Ask me about that. Or read about it.
My first job technical writing was to document the user experience of video monitoring software. I reshaped the company’s rudimentary, UI-based docs to focus on users and their tasks. Then I applied my experience with computer science to document APIs at MicroStrategy. At Perfect Sense, I documented SOPs, development tools, and Java class libraries.
My freelance projects have included: editing docs, setting up single-source solutions, preparing docs for translation, and building web helps and CMS-based websites. I used this experience to build Zoomdata’s developer docs and developer outreach from the ground up. I supported sales, marketing, and customer support with tier-2 knowledge of our APIs. I built our developer zone and managed the migration of our docs portal from a cloud solution to one that we developed and hosted ourselves.
Now I work at Blackboard as API Ambassador and Sr Content Designer. I help developers use Blackboard APIs by:
- Writing technical help for them
- Meeting with them in person and online
- Helping run a community of practice for them
I help Blackboard by:
- Helping customers to navigate the in's and out's of our APIs
- Bringing developer feedback back to Blackboard
- Sharing technical within Blackboard
Bachelor of Arts, Cum Laude, History
Loyola University Maryland 1995-1999 Baltimore, Md
Extensive coursework in computer science
Undergraduate Fellow of the Center for Humanities
Center for Values and Service - Youth Education and Tutoring Coordinator
Division 1 Cross Country